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RBFX Support

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  1. official

    RoboMarkets extends functionality of R Trader terminal and its Strategy Builder Dear Clients and Partners, RoboMarkets continues getting feedback from its clients and their opinions of the Company’s products in order to improve and make them more efficient and easier-to-use. Today, we’d like to tell you about the recent update of R Trader platform and five new things it has to offer. Today, we’d like to tell you about the recent update of R Trader platform and five new things it has to offer. What’s new with R Trader? New features in our Strategy Builder Comparison of indicator values with the same parameters on different bars. For example, you want to check if the most recent fractal is higher than the previous one. The feature is available in the Strategy editor. The complete Strategy builder manual “Depth of Market” (DOM) Level 2 “Depth of Market” allows to track even the slightest price movements, thus providing traders with more detailed market projection. The tool may be used for predicting the exact moments to open and close long-term strategy positions. Trailing Stop Trailing Stop is one of the essential tools to manage risks and improve efficiency of trading. This feature is quite simple as it works almost the same way as Stop Loss. However, unlike Stop Loss, Trailing Stop follows the price when it moves in the direction that is more favorable for a trader. All they have to do is to choose the interval between their position and Trailing Stop level in pips. Trailing Stop is a server side feature, so it remains active even if the terminal is off. More about using Trailing Stop in R Trader Time & Sales This tool is available for Stock and Cryptocurrency markets. It shows the time when the trade was executed, buy or sell indications, the price and the volume of the trade. This information may help you to estimate the number of buyers and sellers currently on the market, and also the total volume of their trades. Managing Watchlists using keyboard Add instruments to your Watchlists by pressing “Enter” right from the search bar. Are you ready to test the new functionality right now? Sincerely, RoboMarkets team
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    RoboMarkets receives "Safest European Broker" and "Best Crypto Broker" awards Dear Clients and Partners, RoboMarkets’ operations were once again recognized by experts of the financial industry. This year, the Company has become the winner of international GBM Awards that are presented by the British Global Brands Magazine. The Company has won awards in two categories: Global Brands Magazine, which is head-quartered in United Kingdom, is one of the leading online medias to provide its readers with up-to-date news, reviews, opinions, polls on leading global brands in various industries. Global Brands Awards are presented to the companies, which are striving to offer their clients high-class services and, as a result, holding leading positions in their fields. Our awards prove that the Company chose the right way to maintain high reliability and improve the professional services that we offer to our clients. Thanks to this, RoboMarkets clients get highest-class quality services, which are constantly improved and expanded. * – British Global Brands Magazine Award. Sincerely, RoboMarkets team
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    RoboMarkets: changes in trading schedule (Labor Day in the USA) Dear Clients and Partners, We’re informing you that due to the celebration of the Labor Day in the United States of America, several instruments will be traded according to the changed schedule* on September 3rd 2018. RoboMarkets Trading schedule on CFDs of Crude Oil (BRENT, WTI) and Metals (XAUUSD, XAGUSD)) • September 3rd, 2018 – trading stops at 7:45 PM server time. • September 4th, 2018 – trading starts as usual. Trading schedule on CFDs on indices (US500Cash, US30Cash, USTechCash) • September 3rd, 2018 – trading stops at 7:45 PM server time. • September 4th, 2018 – trading starts as usual. Trading schedule on US Stocks • September 3rd, 2018 – no trading. • September 4th, 2018 – trading starts as usual. R Trader Trading schedule on CFDs on American indices (US30, US500, NAS100) • September 3rd, 2018 – trading stops at 7:45 PM server time. • September 4th, 2018 – trading starts as usual. Trading schedule on CFDs on US Stocks • September 3rd, 2018 – no trading. • September 4th, 2018 – trading starts as usual. Trading schedule on US Stocks and ETFs • September 3rd, 2018 – no trading. • September 4th, 2018 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboMarkets team
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    RoboMarkets opens access to ePayments payment system Dear Clients and Partners, RoboMarkets has added ePayments electronic system as a new method of depositing and withdrawing funds. If you have an ePayments wallet, you can start making payments right now – this feature is already available in your RoboMarkets Members Area. We remind you that RoboMarkets charges no commission when you deposit funds to your accounts. Moreover, twice a month you have an opportunity to withdraw funds without paying any commission – this feature is available on the first and third Tuesday of every calendar month. Sincerely, RoboMarkets team
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    RoboMarkets is the Official sponsor of BC Žalgiris Kaunas, a multiple winner of the LKL Dear Clients and Partners, RoboMarkets has become the sponsor of BC "Žalgiris", the oldest and most awarded basketball team from Lithuania and a multiple winner of the LKL. Dominate your position We are happy to promote success and to be implicated in the Žalgiris's new victories - one of the most significant representatives in its area, which know perfectly well how to maintain positions and aim for new acme of skills. Since the moment of its foundation in 1944, BC Žalgiris has been considered as a national team of Lithuania. Nowadays, Žalgiris is the reigning LKL champion and the winner of the Lithuanian Cup. In 2018, the team ranked third in the EuroLeague. Sincerely, RoboMarkets team
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    RoboMarkets implements ESMA’s new requirements on July 30th 2018 Dear Clients and Partners, The European Securities and Markets Authority's (ESMA) new requirements relating to conditions for providing CFD trading to Retail clients of financial organizations that perform their operations in the European Union countries will come into effect. These requirements will be applied to all EU companies. For your convenience, we’ve prepared the complete list of upcoming changes with their clarification: 1. Leverage limitations. Starting from July 30th 2018, the maximum leverage value for all newly-opened CFD positions will be limited depending on the asset type: In case there are open positions on your accounts on July 30th 2018, the leverage value for them won’t be changed and the margin requirements will remain intact until the moment these positions are closed. If you have CopyFX subscription you may need to adjust the subscription's settings accordingly. How to continue trading after new requirements are introduced 2. "Stop Out" on a per account basis. This feature will standardize the percentage of margin (at 50% of minimum required margin) at which a provider is required to close out one or more of your open CFD positions. 3. Negative balance protection on a per account basis. From now on, all the traders are guaranteed with the negative balance protection. However, this service has been availbale available for RoboMarkets clients since a long time. Negative balance protection ensures that a trader can't lose more money than they have on their account. On July 30th 2018, RoboMarkets will apply the above-mentioned changes to all your accounts without open positions. The changes will be applicable only to Retail Clients. The changes won't apply to RoboMarkets Professional clients ESMA’s new requirements won’t affect the "Professional Client" category. Any client of the Company, including you, has an opportunity to apply for re-categorization in accordance with the specified criteria. Being a Professional client, you can: Join "Cashback (Rebates)" and "Up to 10% on account balance" programs. Use the leverage up to 1:500. Receive deposit bonuses. Become a VIP client. How to become a Professional Client? In case you still have any questions, contact our Live Support in any that is convenient for you. Sincerely, RoboMarkets team
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    RoboForex: changes in trading schedule (Independence Day in the USA) Dear Clients and Partners, We’re informing you that due to the public holiday in the USA (Independence Day), several instruments will be traded according to the changed schedule* on July 3rd and 4th 2018. RoboForex Trading schedule on Metals (XAUUSD, XAGUSD) and CFDs on Crude Oil (WTI, Brent) • July 4rd, 2018 – trading stops at 7:45 PM server time. • July 5th, 2018 – trading starts as usual. Trading schedule on CFD on US indices (US500Cash, US30Cash, USTechCash) • July 3rd, 2018 – trading stops at 7:45 PM server time. • July 4rd, 2018 – trading stops at 7:45 PM server time. • July 5th, 2018 – trading starts as usual. R Trader Trading schedule on CFD on US indices (US30, US500, NAS100) • July 3rd, 2018 – trading stops at 7:45 PM server time. • July 4rd, 2018 – trading stops at 7:45 PM server time. • July 5th, 2018 – trading starts as usual. Trading schedule on US Stocks and ETF • July 3rd, 2018 – trading stops at 7:59 PM server time. • July 4th, 2018 – no trading. • July 5th, 2018 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboForex team
  8. official

    RoboMarkets: changes in trading conditions for the Turkish Lira instruments (Elections in Turkey) Dear Clients and Partners, We’re informing you that due to the presidential elections in Turkey on June 25th 2018, trading conditions for the Turkish Lira (TRY) instruments will be changed: From June 22nd to June 26th 2018, "Close only" will the only mode for USDTRY and EURTRY instruments. On June 27th 2018, all trading conditions for USDTRY and EURTRY instruments will be restored to standard. We recommend you to take into account these changes when planning your trading activity and modify the number and volume of your open positions in advance. Sincerely, RoboMarkets team
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    RoboMarkets: changes in trading schedule (Russia Day) Dear Clients and Partners, We’re informing you that due to the public holiday in Russia (Russia Day), the USDRUB currency pair will be traded according to the changed schedule* on June 12th 2018. June 12th, 2018 – no trading. June 13th, 2018 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed by the provider. Sincerely, RoboMarkets Team
  10. official

    RoboMarkets has introduced an opportunity to trade real stocks in R Trader terminal Dear Clients and Partners, RoboMarkets has opened an access to new trading instruments in multi-asset R Trader terminal. From now on, you can start investing in real stocks of the largest American stock exchanges, and also take part in all corporate events as their owners. The number of new instruments - more than 3,000 stocks Trading platform - R Trader Leverage - up to 1:20 Commission is from - 0.0045 USD per stock Open an R Trader account and get access to more than 11,000 instruments: Real stocks, Indices, Cryptocurrencies, CFDs on DE, Swiss, and US stocks. or start with a free demo account Being a multi-asset broker with more than 6 years of experience, we’re trying to provide our clients with the best possible opportunities for diversification of their investment portfolios. Our top priority is the highest quality level of all products: the ones that already exist and those, which have been introduced recently. We see some steadily growing interest of our European clients to the real stock exchange trading and offer them some of the most competitive trading conditions on this market. Introduction of real stocks trading in R Trader terminal has taken us to a brand new level as a broker. Low commissions and participation in corporate events will satisfy requirements of the vast majority of traders. Kiryl Kirychenka, RoboMarkets product manager Sincerely, RoboMarkets team
  11. official

    Changes in trading schedule (Memorial Day in the USA) Dear Clients and Partners, We’re informing you that due to the public holiday in the USA (Memorial Day), several instruments will be traded according to the changed schedule* on May 28th 2018. RoboMarkets Trading schedule on metals (XAUUSD, XAGUSD): • May 28th, 2018 – trading stops at 7:45 PM server time. • May 29th, 2018 - trading starts as usual. Trading schedule on CFDs on Crude Oil (WTI, Brent): • May 28th, 2018 – trading stops at 7:45 PM server time. • May 29th, 2018 - trading starts as usual. Trading schedule on CFDs on US indices (US500Cash, US30Cash USTechCash): • May 28th, 2018 – trading stops at 7:45 PM server time. • May 29th, 2018 - trading starts as usual. R Trader Trading schedule on US indices (US30, US5003, NAS100): • May 28th, 2018 – trading stops at 7:45 PM server time. • May 29th, 2018 - trading starts as usual. Trading schedule on US Stocks and ETFs: • May 28th, 2018 – no trading. • May 29th, 2018 - trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed by the provider. Sincerely, RoboMarkets team
  12. official

    Changes in trading schedule (Whit Monday in Germany) Dear Clients and Partners, We’re informing you that due to the public holiday in Germany (Whit Monday), several instruments will be traded according to the changed schedule* on May 21st 2018. RoboMarkets Trading schedule on CFDs on the DAX Index (DE30Cash) May 21st, 2018 – no trading. May 22nd, 2018 – trading starts as usual R Trader Trading schedule on CFDs on the DAX Index (GER30) * – This schedule is for informational purposes only and may be changed by the provider. Sincerely, RoboMarkets team
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    RoboForex is announcing changes to login procedure in the cTrader terminal Dear Clients and Partners, We’re informing you that on May 1st, 2018, the login procedure in cTrader will be changed. Starting from the specified date, you can only use e-mail and password from your cTrader ID (cTID) to log into the cTrader trading terminal. The combination "Trading account + Password" in the sign-in form will be deactivated. If you already have a cTrader ID, you need to use it to log into the terminal and check whether all your trading accounts are displayed on the list of accounts linked to your cTID. This list is located in the account selection panel on the left side of the screen. If any of your accounts does not appear on the list, you need to do the following: • Click "Trading Accounts" in the account selection panel; • In the dialog window, enter your account number and password from it manually. If you do not have a cTrader ID yet, you need to create it through the registration form at ct.roboforex.com, entering your E-mail and creating a password to log in. All trading accounts that you used previously through this browser will be automatically attached to your new cTID. If any of your accounts are not on the list, link them to your cTID as specified above. If you do not have cTrader ID on May 1st, it will be created for you automatically with the e-mail you specified when registering your Members Area, and all your cTrader accounts will be linked to your cTID. You will receive a password for cTID in an email that will be sent from the cTrader platform to your E-mail. Sincerely, RoboForex Team
  14. official

    Changes in trading schedule (May holidays) Dear Clients and Partners, We’re informing you that due to the public holidays in Russia (Spring and Labor Day, and Victory Day) and Europe, several instruments will be traded according to the changed schedule* on May 1st and 9th 2018. RoboMarkets Trading schedule on USDRUB • May 1st, 2018 – no trading. • May 2nd, 2018 – trading starts as usual. • May 9th, 2018 – no trading. • May 10th, 2018 – trading starts as usual. Trading schedule on CFDs on DAX (DE30Cash) • May 1st, 2018 – no trading. • May 2nd, 2018 – trading starts as usual. R Trader Trading schedule on USDRUB • May 1st, 2018 – no trading. • May 2nd, 2018 – trading starts as usual. • May 9th, 2018 – no trading. • May 10th, 2018 – trading starts as usual. Trading schedule on CFDs on key indexes of European stock markets (UK100, SPA35, GER30, FRA40) • May 1st, 2018 – no trading. • May 2nd, 2018 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed by the provider. Sincerely, RoboMarkets team
  15. official

    Be among the first to know about new features of the strategy builder Dear Clients and Partners, We’re pleased to inform you about several updates of the R Trader terminal functionality. Among other things, we’ve improved a search box of trading instruments, boosted the terminal performance, and added new opportunities for creating trading robots in the strategy builder. 1. Time indicator From now on, when creating a trading strategy, you have an opportunity to set time limits in the strategy parameters. For example, you can create a strategy, which will activate orders during the first hour after the US stock market opening. This rule may be applied both separately and in combination with other conditions specified in the strategy builder. 2. Opening in the next bar This feature will be useful for creating algorithms based on candlestick patterns. By activating "Trading on the next bar" feature in the running strategy, you will disable calculation of signals on every tick inside the bar. 3. Average spread when testing You have an opportunity to specify the average spread value when testing your strategy using historic data and, thanks to this, get more accurate results. 4. New templates A set of standard templates have been expanded: we’ve added several new interesting templates for creation of trading robots using the strategy builder. In addition to that, we’ve expanded and updated "Umstel Helpdesk" section, where you can find answers to your questions about the builder. Sincerely, RoboMarkets team
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