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RBFX Support

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RBFX Support last won the day on November 14 2014

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  1. Changes in margin requirements for the JPY instruments Dear Clients and Partners! We’re informing you that there will be early popular parliamentary elections in Japan on October 22nd 2017. Due to this, the currency pairs with the Japanese Yen (JPY) may suffer from the increase in volatility and, as a result, the sharp reduction in liquidity. RoboForex will introduce several changes in trading conditions for the above-mentioned instruments in order to reduce risks for the Company’s clients. From 12:00 AM EET October 20th to 12:00 AM EET October 24th 2017, the following margin requirements will be applied to all JPY instruments: For MetaTrader4 and MetaTrader5 ECN accounts, the leverage will be 3 times less than the current leverage of the trading account. For MetaTrader4 and MetaTrader5 Standard and Cent accounts, the leverage will be 5 times less than the current leverage of the trading account. For cTrader accounts, the maximum leverage will be limited to 1:100, regardless of the current leverage of the trading account. These changes will be applied to all JPY positions, both the ones that are already open and will be opened in the future. Please note: these changes may result in significant increase of margin requirements for the trading accounts with already open JPY positions. All trading conditions will be back to normal on October 24th 2017. We recommend you to modify the amount and the volume of your open JPY positions in view of the foregoing. Sincerely, RoboForex
  2. Trade bitcoin and ethereum with RoboForex! Dear Clients and Partners! We’re pleased to inform you that RoboForex is offering you an opportunity to trade CFDs on cryptocurrencies. From now on, you can trade one of the most advanced and popular instruments, BTCUSD and ETHUSD. Trade CFDs on bitcoin and Ethereum in the following terminals: Cryptocurrencies are an excellent alternative to usual trading instruments, which is expanding very quickly. For instance, bitcoin has almost tripled in the price over the last 8 months and attracted a lot of attention from both professional traders and beginners. Ethereum growth rates are also impressive: at the beginning of the year it cost just 8 USD, but nowadays it’s price equals to 292 USD. Cryptocurrencies are available for trading to the clients with Pro-Standard, ECN-Pro NDD, Pro-Affiliate, ECN-Pro Affiliate, and Stock accounts. If you don’t have any of these account types, you can open them right now: More about account types Besides, access to trading cryptocurrencies may be interesting for our partners. After launching new instruments, we will pay the affiliate commission for Contracts for Difference on BTCUSD and ETHUSD. Sincerely, RoboForex
  3. New Members Area: now it’s better and more cutting edge Dear Clients and Partners! We’re pleased to inform you that the Company has successfully updated your Members Area’s appearance and navigation and now you can take full advantage of the changes that have been introduced. We hope these changes will help you to manage and control your accounts and funds more efficiently. In your Members Area, we’ve improved: 1. The main navigation page Thanks to increased "fast" navigation blocks and their positioning in the center, you can perform any action you want in just few seconds. 2. Members Area pages navigation Finding the Affiliate calculator or a link to download the terminal is now as simple and convenient as using them. 3. The account depositing form If you have an opened RoboForex Wallet, choose the account to be deposited directly in the form. No more sidebars! 4. Information about our investments products All information about CopyFX, RAMM, and Stocks websites is now located in a single section of your Members Area to make it easy and convenient to navigate. We’re not planning to stop here and want to continue working actively in this direction basing on your feedback. Please send your suggestions how to improve Members Area to [email protected] Thank you for choosing our Company! Sincerely, RoboForex
  4. Changes in trading schedule Dear Clients and Partners! We’re informing you that due to the public holiday in Germany (Tag der Deutschen Einheit) on October 3rd 2017, several instruments will be traded according to the changed schedule*. RoboForex Trading schedule on CFD on the DAX30 (DE30Cash) Index October 3rd, 2017 – no trading. October 4th, 2017 – trading starts as usual. RoboForex Stocks Trading schedule on CFD on the DAX30 (GER30) Index October 3rd, 2017 – no trading. October 4th, 2017 – trading starts as usual. Trading schedule on German stocks October 3rd, 2017 – no trading. October 4th, 2017 – trading starts as usual. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboForex
  5. PRO-AFFILIATE: a special type of account for partners is now available at CopyFX Dear Clients and Partners! We’re pleased to inform you that from now on CopyFX platform offers you a new account type, Pro-Affiliate. This type of account was created especially for the Company’s partners, who provide their clients with different additional services, such as advisory services, training, and development of Expert Advisors, when the tightest spreads don’t influence the final trading results much. Trading conditions for this account type are similar to Pro-Standard accounts, the only difference is that payments for all additional services provided by partners are included into spread. To open an account of Pro-Affiliate type, a client has to do one of the following things: Go to the Members Area/account registration form using an affiliate referral link. Enter an affiliate code into a special field of the account opening form. Attract traders, train them, share Expert Advisors and signals, and receive more affiliate commission for your activity! All details about Affiliate accounts can be found on the corresponding page of RoboForex website. Sincerely, CopyFX
  6. Changes in trading schedule Dear Clients and Partners! We’re informing you that due to the public holiday in the United Kingdom (Late Summer Bank Holiday) on August 28th 2017, UK100Cash will be traded according to the changed schedule*. Trading schedule on UK100Cash: August 28th, 2017 – no trading. August 29th, 2017 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboForex
  7. New Prime accounts for professionals of financial markets Dear Traders! RoboForex is pleased to inform you about introduction of "Prime", a new account type for advanced traders. Prime accounts combine the the most forward-looking features and possibilities that are available on the market right now: Conditions similar to liquidity providers Account type with the fastest execution A new dedicated MT4 server The commission for trading currency pairs on Prime accounts is less as compared to ECN accounts and equals to 15 USD for the trading volume of 1 million USD. One can trade 28 currency pairs along with metals and CFDs. The registration of the new account type is pretty easy: you can open it from the existing RoboForex Members Area by choosing "MT4 Prime" from the dropdown list. If you aren’t the Company’s client yet, you have to complete a very simple registration procedure. Additional information about MT4 Prime accounts: Account currency USD, EUR, CNY, GOLD Minimum deposit 5,000 USD Execution type Market Execution Minimum spread 0 pips Average spread (EURUSD) 0.3 pips* Quotes Extended, 5 digits after comma Commission (currency pairs, metals) 15 USD for the trading volume of 1 million USD Commission (CFD on indexes, CFD on spot oil) 35 USD for the trading volume of 1 million USD Read more * - Spread may change due to different market conditions. Prime accounts can be opened by any client of the Company. Trading on this account will be available only after you deposit the minimum amount of 5,000 USD (in one or several transactions) to it. Sincerely, RoboForex
  8. Attention! Maintenance work on VPS server on August 5th, 2017 Dear Clients and Partners! We are informing you about scheduled maintenance work on the VPS server on August 5th 2017, from 6:00 AM to 10:00 AM (EEST), and, as a result, the server will be rebooted. During the above-mentioned period of time, your personal VPS server will not be available. After the maintenance work is over, you’ll have to access your VPS server and make sure that the server is back online and your trading terminal and expert advisors are launched. We are very sorry for inconveniences. Sincerely, RoboForex
  9. RoboForex Stocks: new trading features, additional German and Swiss stocks, robots builder Dear Clients and Partners! We’re pleased to announce another update of Umstel terminal, which will provide you with even more opportunities for trading and managing your orders. New features of Umstel terminal are: • "Close All" button, which enables closing a net position in the instrument with a single order. It will allow you to: Save commission and time when closing several positions. Close a position partially without losing commission. • More than 170 new CFDs on German and Swiss stocks: Spreads from 0.000. Commission (German stocks) from 0.09% (minimum is 2.8 EUR). Commission (Swiss stocks) from 0.10% (minimum is 7.0 CHF). Leverage is 1:20. Read more • Free online course on trading on the American stock market. Read more • Integration of the trading robots builder into the terminal in the near future. No advanced programming knowledge and skills are required from you to use the builder. It will allow you to: Create algorithms for trading American and German stocks, indices, and ETFs. Backtest strategies using existing data. Start and control strategies. Haven’t tried RoboForex Stocks and Umstel trading platform yet? Then you have an excellent opportunity to learn all peculiarities of the project by opening a free demo account and testing trading more than 8,400 instruments in real conditions! Sincerely, RoboForex
  10. WebTrader and MobileTrader terminals have been updated Dear Clients and Partners! More powerful capabilities of WebTrader trading terminal and MobileTrader platform are now available to you. Don’t miss the chance to check their updated versions: WebTrader RoboForex Web terminal for trading on MT4-based accounts via any browser • View several charts simultaneously ("Tiles/Tabs" modes) • Read up-to-date analytics and receive signals from Claws and Horns • Use quick access to basic functions via the context menu MobileTrader RoboForex Mobile application for trading on MT4-based accounts for iOS and Android • Check out a new design for tablet PCs with an opportunity to view charts and quotes/positions at the same time • Receive analytics and signals from Claws and Horns • Monitor TP/SL directly on the chart • Draw objects on the chart • Use indicators on different charts Sincerely, RoboForex
  11. Changes in trading schedule on CFD and Metals Dear Clients and Partners! We’re informing you that due to the public holiday in the USA (Independence Day), several instruments will be traded according to the changed schedule* on July 3rd and 4th 2017. Trading schedule on Metals (XAUUSD, XAGUSD) and CFDs on Crude Oil (WTI, Brent): • July 4th, 2017 - no trading. • July 5th, 2017 - trading starts as usual. Trading schedule on CFD on American indices (US500Cash, US30Cash, USTechCash): • July 3rd, 2017 – trading starts at 1:00 AM server time. • July 3rd, 2017 – trading stops at 8:15 PM server time. • July 4th, 2017 - no trading. • July 5th, 2017 - trading starts as usual. Trading schedule on CFD on American indices (US30, US500, NAS100), US Stocks, and ETF: • July 3rd, 2017 – trading stops at 8:15 PM server time. • July 4th, 2017 - no trading. • July 5th, 2017 - trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboForex
  12. Changes in trading schedule Dear Clients and Partners! We’re informing you that due to the public holiday in Russia (Russia Day), the USDRUB currency pair will be traded according to the changed schedule* on June 12th 2017. June 12th, 2017 – no trading. June 13th, 2017 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboForex
  13. Changes in trading schedule Dear Clients and Partners! We’re informing you that due to the public holiday in Germany (Whit Monday), several instruments will be traded according to the changed schedule* on June 5th 2017. Trading schedule on CFDs on the DAX DE30Cash index and CFDs on the DAX GER30 index (RoboForex Stocks): • June 5th, 2017 – no trading. • June 6th, 2017 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboForex
  14. Changes in trading schedule on Metals and CFD Dear Clients and Partners! We’re informing you that due to the public holidays in the USA (Memorial Day) and the United Kingdom (Late May Bank Holiday), several instruments will be traded according to the changed* schedule on May 29th 2017. Trading schedule on all metals (XAUUSD, XAUEUR, XAGUSD, XAGEUR, XPTUSD, XPDUSD): • May 29th, 2017 - no trading. • May 30th, 2017 - trading starts as usual. Trading schedule on CFDs on Crude Oil (WTI, Brent), American indices (US500Cash, US30Cash USTechCash) and FTSE100 indice (UK100Cash): • May 29th, 2017 - no trading. • May 30th, 2017 - trading starts as usual. Trading schedule on US Shares, Powershares ETFs, iShares ETFs: • May 29th, 2017 - no trading. • May 30th, 2017 - trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboForex
  15. Better Terms of "2017 coupons for MQL5 signals" Dear Clients and Partners! We a glad to announce that the offer "2017 coupons for MQL5 signals" now includes the MetaTrader5 platform as well. Here are the terms of the offer once again: A free coupon can be used to subscribe for any of the trading signals totaling to 40 USD. • The offer includes MetaTrader4 and MetaTrader5platforms. • The coupon can be used one time only during subscription to trading signals in service "MQL5 signals". To get a coupon for MQL5 trading signals, the client must complete a few simple steps: • Confirm your passport and residential address. • Deposit funds to your trading account in the amount no less than 300 USD*. • Send a request for receiving a coupon to [email protected] More information can be found on our "2017 coupons for MQL5 signals" page. * – Only deposits made after 11 April 2017 are eligible. Sincerely, RoboForex
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